Last updated: July 2026
These Terms and Conditions (the "Terms") govern your use of this website and the sale and supply of packaging products by Sackora ("Sackora", "we", "us", or "our"), a Canadian corporation based in Richmond Hill, Ontario, to a business customer ("you", "your", or the "Buyer"). They are divided into two parts: Part A — Website Terms of Use, which apply to everyone who uses this site, and Part B — Terms of Sale, which apply when you request a quote or place an order. By using this website, requesting a quotation, or placing an order, you agree to these Terms.
This website and our products are intended for business and commercial use. If you do not agree with these Terms, please do not use the site or submit an order.
You may use this website to learn about our products and to contact us or request a quotation for legitimate business purposes. You agree not to use the site unlawfully; not to attempt to gain unauthorized access to our systems; not to introduce malware or interfere with the site's operation; and not to scrape, harvest, resell, or systematically extract content or contact data from the site without our written permission.
Product descriptions, specifications, dimensions, performance figures, images, and prices shown on this website are provided for general information only. They describe typical or nominal characteristics of our products and may be updated or corrected at any time without notice. Nothing on this website is a binding offer to sell. Manufactured goods are subject to normal industry tolerances, and colours or appearance shown on screen may vary from the actual product. You are responsible for confirming that a product meets your own requirements; where fitness for a specific use matters, request a sample and written specification before ordering.
The content of this website — including text, graphics, logos, images, product photography, page layouts, and the "Sackora" name and marks — is owned by or licensed to Sackora and is protected by applicable intellectual-property laws. You may view and print pages for the purpose of evaluating or purchasing our products. Any other use, reproduction, or distribution without our prior written consent is prohibited.
This site may link to third-party websites (for example, standards bodies or government resources) for convenience. We do not control and are not responsible for the content, accuracy, or privacy practices of those sites.
Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.
Quotations are invitations to do business and are not binding offers. Unless a quotation states otherwise, it is valid for 30 days from its date and is subject to prior sale, availability, and confirmation at the time of order. Pricing and lead time are confirmed in the written quotation applicable to your order; figures shown elsewhere (including on this website) are indicative only. We reserve the right to correct clerical, typographical, or pricing errors.
An order becomes a binding contract only when we accept it in writing (including by order confirmation or invoice) and, where applicable, receive any required deposit. These Terms, together with our quotation and order confirmation, form the entire agreement for the sale and prevail over any conflicting terms in the Buyer's purchase order or other documents, unless we expressly agree otherwise in writing.
Unless stated otherwise, prices are quoted in Canadian dollars (CAD) and are exclusive of applicable taxes, duties, and shipping. Business-to-business prices are quoted pre-HST where indicated; applicable taxes are added at invoicing. Prices may reflect prevailing raw-material costs and exchange rates at the time of quotation and are confirmed per order.
Custom products (including custom sizes, printing, lamination, coatings, and specialty configurations) are produced to your specification and require your written approval of specifications and, for printed goods, artwork proofs before production begins. Minimum order quantities apply to custom and printed runs and are confirmed at quotation. Because custom goods are made to order, they cannot be cancelled, changed, or returned once production has begun, and changes requested after approval may incur additional charges and revised lead times. As is standard in packaging manufacturing, custom and printed orders are subject to a commercially reasonable over- or under-run tolerance (typically up to 10 percent); you are invoiced for the quantity actually produced.
Our products are manufactured to recognized industry standards and, where specified in your quotation, are tested to standards such as ISO 21898 for FIBC bulk bags, and food-grade products are manufactured in FSSC 22000-certified facilities. Sackora supplies test certificates and Certificates of Conformance with orders where these are specified. Any standard or certification referenced applies to the product or manufacturing facility as described in the applicable specification, and you should rely on the written specification and documentation provided for your order rather than general website content.
Delivery dates and lead times are good-faith estimates and are not guaranteed. We are not liable for delays caused by factors beyond our reasonable control, including carrier or shipping disruptions, customs or border delays, supply-chain interruptions, or force majeure events (Section 16). We may make partial or staged deliveries. Unless the quotation states otherwise, risk of loss or damage passes to the Buyer when the goods are handed to the carrier, and title to the goods remains with Sackora until we have received payment in full. For cross-border shipments, USMCA/CUSMA-compliant documentation is provided where applicable.
You must inspect goods promptly on delivery. Claims for shortage, visible damage, or non-conformity must be made in writing within 14 days of delivery, with supporting documentation (photographs and a description of the issue). Goods not rejected within this period are deemed accepted. Do not return goods without our prior written authorization.
Payment terms are net 30 days from invoice date for approved accounts; new accounts may require prepayment or a deposit. Overdue amounts bear interest at 1.5 percent per month (19.56 percent per annum) until paid, and you are responsible for reasonable costs of collection. We may suspend deliveries or require prepayment where an account is overdue or credit concerns arise.
We warrant that, at the time of delivery, products will materially conform to the written specification agreed for your order. This is our only warranty. To the fullest extent permitted by law, all other warranties, conditions, and representations — whether express or implied, including any implied warranty of merchantability or fitness for a particular purpose — are excluded. If a product does not conform and you have given valid notice under Section 12, our sole obligation and your exclusive remedy is, at our option, to replace the non-conforming goods or refund the price paid for them. You are responsible for determining that a product is suitable for your intended application and end use.
To the fullest extent permitted by law, Sackora's total aggregate liability arising out of or relating to any order or these Terms will not exceed the price paid for the specific goods giving rise to the claim. In no event will Sackora be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, production, business, or goodwill, however caused, even if advised of the possibility of such damages. Nothing in these Terms excludes liability that cannot be excluded under applicable law.
You are responsible for the regulatory compliance of your end use of the products (including, where relevant, food-contact, dangerous-goods, and labelling requirements). Where you supply artwork, logos, text, or designs for printed goods, you confirm that you have the right to use them and that they do not infringe any third party's rights, and you agree to indemnify Sackora against any claim arising from that material or from your use or resale of the products.
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, severe weather, fire, flood, epidemic or pandemic, labour disputes, war or civil unrest, government action, transportation or port disruption, energy or raw-material shortages, or supplier failure. Affected obligations are suspended for the duration of the event.
These Terms and any sale under them are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. You and Sackora submit to the exclusive jurisdiction of the courts of the Province of Ontario for any dispute, subject to any right we may have to bring proceedings where you are located to recover amounts owed.
If any provision of these Terms is found unenforceable, the remaining provisions continue in effect. Our failure to enforce any provision is not a waiver of it. You may not assign your rights or obligations without our written consent. We may update these Terms from time to time; the version in effect when your order is accepted governs that order, and the "Last updated" date above shows the current version. These Terms, with the applicable quotation and order confirmation, are the entire agreement between us and supersede prior discussions.
For questions about these Terms, contact us at sales@sackora.com or 1 (855) 527-7225, or write to Sackora — Unit #5B, 604 Edward Ave, Richmond Hill, ON L4C 0V4, Canada.
